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A customer is every person that has booked accommodation or any other service that we offer through our website www.dujemarinegroup.com.
“Uslužni obrt Duje” is the provider of accommodation services and lessor.
If the customer cancels a reservation for accommodation or cancels a reservation while using accommodation, the cancellation must be done in written form or by e-mail at info@dujemarinegroup.com. The date of written cancellation shall be the basis for the calculation of cancellation costs, which shall be collected by “Uslužni obrt Duje” in accordance with the following table:
In case of a cancellation the costs of acquiring a visa or any travel documents shall not be returned.
If the customer wants to cancel a booked recreational craft for any reason, the customer may find a new customer for the same reservation who is ready to take over all of the rights and obligations with the same scope and under the same conditions from the original customer, with prior approval of the lessor.
If the customer fails to find a new customer, the lessor shall collect cancellation costs in accordance with the following:
In case that a customer unjustifiably cancels the rental after having picked up the recreational craft, the lessor has the right to collect 100% of the total rental amount and to charge all expenses (including lost profit) which may arise due to the cancellation.
In case of a cancellation due to force majeure, or due to serious personal reasons (death of a customer or a member of their family, serious health issues, serious accident, etc.) which the customer must corroborate with appropriate official documentation, the parties shall agree that the amount that was already paid shall not be returned, and that the lessor shall provide the customer with the same recreational craft or with another recreational craft of similar characteristics on the first available occasion or in the next season. Only if the parties come to mutual agreement that the customer shall not be able to use the rented recreational craft in the future, the lessor shall return the paid amount to the customer, or in the case of death to the customer’s legal heirs after having been submitted the official decision on inheritance.
If the customer cancels or discontinues a tour, the customer must do so in written form or by e-mail at info@dujemarinegroup.com. The date of written cancellation shall be the basis for the calculation of cancellation costs, which shall be collected by the organizer of the excursion in accordance with the following table:
“Uslužni obrt Duje” holds the right to change and cancel a reservation in case of force majeure or in case of extraordinary circumstances that could not have been foreseen or avoided. Depending on the reasons behind the changes or cancellation of the reservation, we will fist try to find an alternative service or accommodation of the same or of a higher category at the same price you paid for your reservation. In case that there is no available alternative, we hold the right to cancel the reservation with prior notice and we shall refund the paid amount in full. In case that a cancellation of a reservation is initiated by us, customers are not entitled to claim any damages. The refund shall be made immediately upon the establishment of the exact amount that needs to be returned to the customer, and within a maximum of 15 days from the acceptance of the cancellation. The refund shall be made only to the customer’s bank account, and the corresponding transaction costs (bank expenses) shall be covered by the customer.
Comfortable accommodation, attractive recreational crafts, daily tours, boat and car transfers… We have everything you need for an unforgettable vacation on the sunniest island in the world. All you have to do is relax and have a good time!
